Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you register for membership or contact us, we collect:

• Personal Details: Full name, email address, mobile number
• Location Details: City, country, district of origin (Himachal Pradesh)
• Professional Details: Occupation / profession
• Payment Information: Processed securely via Razorpay — we do NOT store card numbers, CVV, or banking credentials on our servers

1.2 Information Collected Automatically

• IP address and browser type (for security and analytics)
• Pages visited and time spent on website
• Referral source (how you found our website)
• Device type (mobile, desktop, tablet)

2. How We Use Your Information

We use the information collected for the following purposes:

• ✅ Process your membership registration and issue membership certificate
• ✅ Send membership confirmation and important WHO updates via email
• ✅ Inform you about upcoming events, cultural programs, and community initiatives
• ✅ Respond to your queries and provide member support
• ✅ Maintain our membership records and organizational database
• ✅ Improve our website and services based on usage patterns
• ✅ Comply with legal obligations under Indian law

3. Payment Data & Razorpay

When you make a payment via our website:

• You are redirected to Razorpay's secure payment interface
• Your payment data is encrypted and processed by Razorpay
• We receive only a payment confirmation ID, amount, and status
• Razorpay's Privacy Policy applies to payment data: razorpay.com/privacy

4. Information Sharing & Disclosure

World Himachali Organization does not sell, rent, or trade your personal information to any third party for commercial purposes.

We may share your information only in these limited circumstances:

• Payment Processing: With Razorpay to process your membership fee
• Email Services: With email service providers to send you communications
• Legal Requirement: If required by law, court order, or government authority in India
• Organization Operations: With WHO office bearers for membership management (on a need-to-know basis)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• 🔒 SSL/TLS encryption for all data transmitted through our website
• 🔒 Secure, access-controlled databases for membership records
• 🔒 Payment data handled exclusively by Razorpay (PCI DSS Level 1 certified)
• 🔒 Limited access to member data — only authorized WHO officials
• 🔒 Regular security reviews of our website and systems

6. Cookies

Our website uses cookies to:

• Remember your preferences and improve your browsing experience
• Analyse website traffic (via Google Analytics, if enabled)
• Enable essential website functionality

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

7. Your Rights

As a user of our website and member of WHO, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-out: Unsubscribe from our email communications at any time

To exercise any of these rights, contact us at info@worldhimachali.org.

8. Data Retention

We retain your membership data for as long as your membership is active and as required by applicable Indian laws and regulations. Non-member inquiry data is retained for up to 12 months.

9. Children's Privacy

Our website and membership is intended for individuals aged 18 years and above. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

For Razorpay payment-related privacy concerns, you may also contact Razorpay directly at razorpay.com/privacy.